Overview: This Privacy Policy describes how Animalis Veterinary Group LLC dba Animalis Veterinary (“Animalis Veterinary,” “we,” “us,” or “our”) collects, uses, discloses, and protects information about you and your pet when you access our website, use our online booking tools, interact with our social media pages, engage with our Google Business profile(s), communicate with us, or otherwise interact with us (collectively, the “Site”). By using the Site, you consent to the practices described in this Privacy Policy.

 

Scope; veterinary information and HIPAA: We are a veterinary service provider. Veterinary records and pet information are generally not subject to the U.S. Health Insurance Portability and Accountability Act (HIPAA). We protect information in accordance with this Privacy Policy and applicable state and federal law.

 

Information we collect: We collect information that you provide directly, information collected automatically, and information from third parties.

 

Information you provide: We collect information you submit when you create an account, request or manage appointments, complete forms, communicate with us, or otherwise use the Site. This may include your name, contact details (email, phone number, mailing address), login credentials, pet information (name, species, breed, sex, age, weight, microchip, medical history as provided, medications, allergies), reason for visit and appointment details, insurance or wellness plan information if you choose to provide it, payment-related information if applicable and processed through a third-party provider, communications and correspondence, and any photos or documents you upload.

 

Information collected automatically: When you use the Site, we may automatically collect device and usage information such as IP address, device identifiers, browser type, operating system, language settings, referring URLs, pages viewed, links clicked, approximate location derived from IP address, and dates and times of access. We may use cookies, pixels, software development kits (SDKs), and similar technologies to collect this information and to facilitate functionality such as session management, preferences, analytics, and fraud prevention.

 

Information from third parties: We may receive information about you from service providers and partners, such as scheduling platforms, payment processors, analytics providers, communication platforms, and mapping providers. If you choose to link or access third-party services through the Site, the third party’s terms and privacy practices govern their handling of your information.

 

How we use information: We use information for the following purposes: to provide, operate, and improve the Site and our services; to process and manage appointment requests, confirmations, rescheduling, and reminders; to communicate with you about your account, appointments, services, and updates; to contact you with appointment reminders; to send promotional and marketing communications about our services, events, and offers (you can opt out at any time); to personalize your experience and remember preferences; to conduct troubleshooting, analytics, research, and service development; to detect, prevent, and address fraud, abuse, security incidents, and other harmful activity; to comply with legal obligations and enforce our Terms; and to support our business operations, including training, quality assurance, and record keeping.

 

How we share information: We share information in the following contexts: with service providers and vendors who perform services on our behalf, such as hosting, scheduling, communications, analytics, and payment processing; with veterinary staff and personnel involved in providing care to your pet; with third parties as needed to comply with law, regulation, legal process, or lawful requests, or to protect rights, property, and safety; in connection with a corporate transaction such as a merger, acquisition, financing, or sale of assets; and with your consent or at your direction. We do not sell your personal information as the term “sell” is commonly understood. Depending on your jurisdiction, certain analytics or advertising disclosures may be considered “sharing” or “selling” under applicable privacy laws; see “Your rights and choices” below. No mobile opt-in data, text messaging originator opt-in data, consent, or mobile numbers will be shared with third parties or affiliates for marketing or promotional purposes.

 

Cookies and similar technologies: We use cookies and similar technologies to operate the Site, remember preferences, analyze usage, and improve performance. You can control cookies through your browser settings, but disabling cookies may affect the functionality of the Site.

 

Retention of information: We retain information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to provide services to you and your pet, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary based on recordkeeping requirements and business needs.

 

Data security: We implement reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, destruction, loss, alteration, or disclosure. However, no system or transmission is completely secure, and we cannot guarantee absolute security.

 

Children’s privacy: The Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take appropriate steps to delete it.

 

Your rights and choices: You may update account information and appointment details through the Site or by contacting us. You may opt out of marketing emails by following the unsubscribe instructions in the message. For SMS messages, you may reply STOP to opt out of non-essential text messages; message and data rates may apply. Depending on your jurisdiction, you may have rights to request access to, correction of, or deletion of your personal information, to opt out of certain disclosures deemed “selling” or “sharing,” and to limit use of sensitive information. You can submit requests using the contact information below. We will verify your request consistent with applicable law and respond within the required time period. You will not be discriminated against for exercising your rights.

 

International data transfers: If you access the Site from outside the United States, your information may be transferred to and processed in the United States or other countries that may have different data protection laws than your country of residence. We take steps to ensure appropriate safeguards are in place where required by law.

 

Do Not Track: Your browser may offer a “Do Not Track” setting. The Site does not currently respond to Do Not Track signals. We will update this Policy if our practices change.

 

Third-party websites and services: The Site may link to or integrate with third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services you access.

 

Changes to this Privacy Policy: We may update this Privacy Policy from time to time. The “Effective date” above indicates the date of the latest changes. Your continued use of the Site after we post changes means you accept the updated Policy.

 

Contact us: For questions or to exercise your privacy rights, please contact us at:

Animalis Veterinary Group LLC

Attn: Privacy Office

334 Carr 2 Ste 4

Toa Baja, PR 00949-5274

+1 (787) 461-5333

 

State-specific notices: Residents of certain U.S. states, such as California, Virginia, Colorado, Connecticut, and others, may have additional rights under state privacy laws. These may include the right to know, correct, delete, and opt out of certain data uses or disclosures, as well as rights to appeal our responses to your requests. To exercise these rights, use the contact methods listed above. Where applicable, you may designate an authorized agent to submit requests on your behalf, subject to verification requirements.

 

Notice for SMS communications: By providing your mobile number, you consent to receive upcoming appointments, scheduled services, and general customer care SMS messages from us. You may opt out by replying STOP. After you send STOP, we may send a confirmation message and you will no longer receive SMS messages from us unless you opt back in. For help, reply HELP. To opt back in, reply START. Message frequency may vary. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

 

Accessibility: We are committed to making our Site and privacy practices accessible. If you require this Policy in an alternative format, please contact us using the information above.

 

This Policy and our Terms and Conditions together govern your use of the Site and our handling of information collected through the Site.